Where To? 6.x
Questions & Answers


If you have the newest Where To? 7.x, please check the current Where To? support page.

Content

My business is missing in Where To. Can I add it?

If your business is located in the US, the fastest way to setup your listing is to order a PowerListing with our partner Yext. Using a single dashboard you can manage not only your listing in Where To? but across dozens of sites like Foursquare, Yahoo Local, MapQuest and more. Furthermore you’re able to add photos, a description and special offers so your listing stands out.

If you’re not based in the US, you can also add your entry to Google Maps since Where To? uses Google Maps data to retrieve its results. You’ll want to “claim” your listing which involves an address verification via post card. Changes at Google take a while. Please allow some weeks for the changes to take effect.

My business has wrong or missing information. Can I correct it?

If your business is located in the US, the fastest way to fix your listing is to order a PowerListing with our partner Yext. Using a single dashboard you can manage not only your listing in Where To? but across dozens of sites like Foursquare, Yahoo Local, MapQuest and more. Furthermore you’re able to add photos, a description and special offers so your listing stands out.

If you’re not based in the US, you can modify existing entries on Google Maps. Find the entry to change, then select “Edit details” (or “Report a problem” if Edit is not available) from the “More” popup. You’ll want to “claim” the listing which involves an address verification via post card. Changes at Google take a while. Please allow some weeks for the changes to take effect.

A business no longer exists or is categorized incorrectly

Sorry for that, sometimes the information we retrieve from Google is out of date. Our tip: let other users know by writing a short review within the app (“Business no longer exists”, “This place is not a hotel” etc.).

You also might want to report an error to Google. Search for the entry on http://maps.google.com then select “more” and “Report a problem”. Then, select one of the options and optionally enter a comment. The business will only be marked as closed and not removed entirely. You have to log in with a (free) Google Account to send your problem report.

Business hours are not shown for a location. Can I add them?

You can update the place listing.

How can I highlight my business in Where To?

If you’re based in the US, we recommend to order a PowerListing with our partner Yext. You’ll be able to add full size images, a description text (“More” link expands it) and a special offer tag line so your listing stands out! The special offer tag line can be updated as many times as needed in real time and is also displayed on the map, the list view and in Augmented Reality mode.


Highlighted entries also can specify dinner menus, events, biographies, product and service listings, business hours, accepted payment cards, spoken languages, service areas and social media profiles.

Adding to that you can manage not only your listing in Where To? but across dozens of sites like Foursquare, Yahoo Local, MapQuest and more using a single dashboard. Order your PowerListing now!

If you’re based outside the US, please contact us for highlighting options.

How can I search for categories?

Searching categoriesA search functionality is available on nearly every page (in Where To? 2.5 or higher). On the start screen, the search button is on the top left. In a category list, in Favorites and in Recents, the search bar can be revealed by scrolling above the first entry. On top of the map (or results list) the search button is on the top right. All search facilities initiate a search in all categories and brands. The results are grouped by the category group. When a search is initiated from a specific page (let’s say Food & Drink) results from this group appear first. The same is true for Favorites and Recents. The first entry labeled “Free Search” has a special meaning: It allows to initiate a free search for categories that are not listed in Where To?.

A category is missing in Where To. Can I add it?

Adding categoriesYes, you can customize Where To? and add your own categories. To do that, first select one of the major groups (Food & Drink, Shopping and so on). Then scroll above the first entry to reveal the search field. Adding categories (2)In the search field type in your search term and select the first entry labeled “Free Search”. Adjust the search term if needed. If you’re satisfied, tap the Plus button below the map or at the right of the “Free search” entry in the search filter list. Confirm to add the new entry to the group.

I don’t need a specific category. Can I delete it? How to undelete it?

Deleting categoriesYes, you can delete categories from the list simply by swiping horizontally over the entry. Then tap “Delete” to confirm. To undelete categories from the default set, select “Restore Default Entries” in the Advanced Settings. Self-added categories that were deleted can’t be undeleted.

International

Which parts of the world are covered?

Coverage map of local language search in Where To?Since Where To? is relying on Google to fetch its results, you can easily check the coverage for your place on http://maps.google.com. Where To? uses localized search queries for all supported languages. Currently these are English (American and British), German, French, Italian, Japanese, Spanish, Portuguese, Brazilian Portuguese, Dutch, Turkish and Greek. Mainland China is currently not supported.

My language is not officially supported. Will Where To? work in my country?

In this case, Where To? uses English search terms. While this works quite OK, the result quality might not be optimal. If you’re willing to help us localizing Where To? in your language, we’re glad to hear from you.

I’ve set my system language to English. Can I still have the categories in my local language?

Local languageYes, as long as your local language is one of the supported languages. (Currently these are English (American and British), German, French, Italian, Japanese, Spanish, Portuguese, Dutch and Greek.). Open the Where To? settings and choose your language under “Categories”. Choose “System Language” to use the iPhone’s system language (or English if the system language is not supported by Where To?).

Location detection

Does Where To? work on my iPod touch?

Where To? does work on iPod touch running OS 4.0 or higher. Where To? relies on a live Internet connection to retrieve its results. Location detection should work too. If not, please check the tip “How can I make sure, WiFi positioning works?”

Where To? doesn’t locate my current position. What to do?

Enable Location ServicesFirst, make sure, “Location Services” are enabled in your Settings under “General > Privacy”. Second, make sure to allow Where To? the usage of Location Services. Where To? asks the first two starts to approve it. (Then it won’t ask again.)

You can enable location services specifically on a per-app level. Make sure, location services are enabled for Where To?.

If you checked these points and location detection using the “locate-me” button on the bottom left of the map screen still doesn’t work, please check the following depending on your device:

  • iPhone and iPad (with 3G/LTE):
  • Location detection works using GPS, WiFi and cell tower triangulation (ordered by accuracy). GPS generally achieves best results but only works if the phone has a line of sight to enough satellites and thus might not work in indoor locations. In these situations WiFi triangulation is a good backup. See the tip “How can I make sure WiFi positioning works?“.
  • iPod touch, iPad (WiFi):
  • Location detection relies on WiFi triangulation. See “How can I make sure WiFi positioning works?“.
See also: “Can I specify at which location Where To? searches by default?” below.
How can I make sure WiFi positioning works?

WiFi positioning is a great way for iPod touch and iPad (WiFi) users to enable precise location detection via “WiFi triangulation”. This method uses WiFi networks around you to locate you. Some WiFi networks are not yet in the database so the location detection fails. Apple uses its own database of WiFi networks. The database is maintained automatically by iPhone and iPad devices with GPS: devices automatically send the information about received WiFi networks along with their current GPS position to Apple. There is no way of manually adding WiFi networks to that database. The best thing you can do to make sure WiFi positioning works is to just use an iPhone with GPS and WiFi enabled. Sometimes WiFi positioning returns wrong location information. A common reason are MiFi and other mobile WiFi hot spots registered with an old location. In our experience, such problems sometimes occur at trade shows or conventions when you don’t have GPS reception. In this case, your best bet is to temporarily disable WiFi on your device or set the location manually.

How can I search in a different city, at a specific address or a specific contact?
Type in location

Just use the search button on the top right of the map and enter any address. Initiate an address search by tapping on the first entry labeled “Search Address” or tap the “Search” key on the keyboard.

Tip: you can also enter a city name, a zip code or just a street name if the map is already centered at the desired city. Or you can enter the name of a contact and search at the address of a contact. If you prefer choosing a contact without typing, you can do so by tapping the bookmark icon in the search field (make sure the field is empty). If the address is ambiguous Where To? gives the choice between multiple found locations.

Can I specify at which location Where To? searches by default?

Default Search LocationYes, in Settings > Advanced you can choose whether the current geo-location or the last used position on the map is searched by default.

Does Where To? support the compass? Anything to keep in mind?

Map RotationWhere To? supports the compass of the iPhone 4S, 4, 3GS and iPad. It displays the angle of orientation and when tapping the locate-me button twice, it rotates the map according to the compass heading. Please be aware that the compass might return inaccurate values due to interferences. Check this Apple KB article for details how to fix it. Prior to leaving a bad review because of poor heading information, please compare with the builtin “Maps” application.

Miscellaneous

I can’t find the new Where To? 3D Augmented Reality.
Where To? 3D button

Please make sure to download the newest version of Where To? (3.5 or later). Be aware that Where To? 3D is only available on devices having a compass and a camera: iPhone 3GS or newer (or iPad 2 or newer in iPhone compatibility mode). Specifically, the iPod touch is not supported because it lacks the compass.

If the 3D icon does not appear, your device is not supported.

How can I move or zoom the map?
Quicktips
  • Zoom in to a part of a map
    Pinch the map with two fingers. Or double-tap the part you want to zoom in on. Double-tap again to zoom in even closer.
  • Zoom out
    Pinch the map. Or tap the map with two fingers. Tap with two fingers again to zoom out further.
  • Pan or scroll to another part of the map Drag up, down, left, or right.
I prefer the map to be displayed in satellite mode. Can I change this?

Yes. In the Where To? settings you can choose from “Map”, “Satellite” or “Hybrid” (satellite view including map) mode.

What does the “Prevent Auto Lock” setting mean?

Prevent Auto Lock settingiOS by default locks your phone after a certain time of inactivity. While this is useful in most situations, it might not be useful when you’re driving and using Where To? in “Tracking Mode”. The tracking mode is enabled by tapping the locate-me button on the left of the toolbar below the map and makes your map auto-follow your current geo position.

You can configure Where To? to disable the system’s standard inactivity auto-lock in the Where To? settings:

  • Always: Disables the auto-lock whenever Where To? is running, regardless of whether in tracking mode or not.
  • When in Tracking Mode: the auto-lock is disabled only when in tracking mode (recommended setting).
  • Never: The auto-lock remains active.
Can I use Where To? in the car? Any tips on that?

Of course you can use Where To? in the car. This is especially useful to get turn-by-turn directions for any place found within Where To?. Some points to keep in mind:

  • When driving, keep your attention on the road at all times
  • Mark often-used search categories as favorite to access them easily
  • Calibrate the compass by moving your device in a figure 8 motion. Metal components in many cars compromise the compass functionality. Do some tests to find the best position in your car.
  • Enable the tracking mode or tracking mode with heading by tapping the locate-me button in the bottom left corner. New results will be automatically loaded while driving.
  • Continuous GPS usage can dramatically decrease battery life. Attach your device to a car mount holder with an integrated charger. Useful iPhone accessories are available from telefon.de (German) or other retailers worldwide.
The navigation bar is not visible in Where To? 3D Augmented Reality

This is actually not a bug but a feature. In Augmented Reality mode, the navigation bar and tool bar are hidden in landscape orientation and displayed again in portrait orientation. That way, you can use the full width of your display for a maximum viewing angle. If the orientation lock is enabled, Where To? displays the bars in any case. (If you’re using Where To? on an iPad 2 in iPhone 1x/2x mode and are missing the bars, just toggle the orientation lock once and you should be fine.)

I get a “Motion detection failure” in Where To? 3D Augmented Reality

We isolated this problem and found out it occurs if

Settings > Privacy > Location Services > System Services > Compass Calibration

is disabled. Please make sure to enable Compass Calibration in Location Services. If the problem persists please let us know!

The app crashed. What can I do?

Crash data foundSometimes there are bugs in iPhone apps that cannot be reproduced easily in a test environment. This is normally because the bug in some ways is specific to the environment that it occurs in, this may be due to network or hardware configuration or due to data (unexpected search results etc). In cases like this a crash report is essential to determine what the problem is. At next launch, Where To? automatically detects a prior crash and offers to send the crash report to us. Please send it to allow us fix the issue. This is safe because the crash report doesn’t contain any personal information. If you wanna get dedicated feedback on a crash, please contact us directly and we’ll get back to you as soon as possible.

How to get turn-by-turn directions? Which apps are supported?

Directions buttonWhen tapping the “Directions” button while a map bubble is shown or while on the details page of a result, Where To? presents a list of available apps to get directions. The first two entries are “Where To?” itself which displays car, bike or pedestrian directions right within the app, and “Maps” which opens the standard Maps app for directions. If any supported third party navigation app is installed, it will be displayed below. Specifically, the following navigation apps are supported:

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Where To?
(Built-in directions)
Maps_app6@2x
Maps
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Streets – The Street View App
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Mercedes@2x
Mercedes-Benz
(COMAND Online required)
Mzl.ezxoavtu
Audi MMI connect
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Mzl.mhvfdwpn
Google Maps
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NAVIGON
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TomTom
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Mzl.nqozpboy
Skobbler
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Mzl.pafoztqm
Transit App
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Mzl.eznubadh
MotionX GPS drive
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Mzl.lthftxvl
HopStop
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Mzl.mgojahzp
iGo primo
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MVG FahrInfo München
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Garmin
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Bosch Navigation
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Telenav
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Mzl.orimlrch
qando
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CoPilot Live Premium
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FahrInfo Berlin
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VZ Navigator
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MetroView
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Navfree
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NAVIGON Urban
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Mzl.kmcnwcnm
FahrInfo Stuttgart
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Tube Tracker
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SBB mobile
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Journey Pro
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ÖBB Scotty
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Locomotimes
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SNCF TER
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FahrInfo Dresden
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RVF FahrPlan+
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Embark iBART
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ZVV-Fahrplan
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Gokivo
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Schweizer Transport
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FahrInfo VGN
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Geobyte
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FahrInfo Konstanz
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AT&T Navigator
(Use “Telenav”)
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The lower part of the screen consists of suitable apps from the App Store that can be downloaded additionally. To download an app, just tap on the entry and the App Store page will be opened where you can install it. If you prefer one specific app, just tap the bookmark button on top of the list of apps, then select your favorite app. This app will be started right away when long-tapping the directions button.

Garmin users: There’s a bug in the Garmin app that let’s it crash when launching it from Where To?. Make sure it’s already running, then launch it from Where To? to avoid the crash. We’re working with Garmin to let them fix the issue.
I want to watch a Street View panorama of a location

Launch Streets from Where To?Using our Streets app that is available separately on the App Store you can do just that. Directions buttonTap the “Directions” button while a map bubble is shown or from the details page of a result. Then tap “SHOW” for the Street View app and Streets is opened with the Street View panorama (if available).

To go back to Where To?, just tap the back button with the Where To? icon in the top left corner.

I’m an app developer and like to integrate Where To?

Please check the Where To? API page for details.

How can I share a location using Facebook or Twitter?

Sharing LocationsMake sure you’ve installed Where To? 2.6 or higher. For both social networks, you need to authenticate the first time you’re posting. Then you can edit the update you’re about to post. The default update message (“Heading to…”) can be edited in the “Sharing” settings. For Twitter, the link is automatically shortened to make room for your text.
Pro Tip: If you enable “Add a location to your tweets” in your Twitter Account Settings, the tweet will include the geo location of the venue. And if you want to speed things up, you can opt to automatically post your updates without prior editing in the Where To? Sharing Settings.

I upgraded from Where To? 1.x to the latest version. Now I have two Where To? applications on my device.

How to differentiate Where To? 1.x from 4.xPlease remove the old Where To? app from your device. First, make sure to select the right one for deletion. To differentiate, Where To? 2.5 or higher shows these buttons on the start screen whereas Where To? 1.x doesn’t. To delete Where To? 1.x, tap and hold the old Where To? icon on the home screen, tap the x-Icon and acknowledge the deletion.

My question is not listed here

No worries, we’re glad to help! Just shoot us an email.