Where To?
Questions & Answers


We have compiled a list of frequently asked questions below. You help us tremendously by checking them before contacting us. If you have the old Where To? 6.x, please consult the Where To? 6.x support page.

Content

My business is missing in Where To. Can I add it?

The fastest way to setup your listing is to order a PowerListing with our partner Yext. Using a single dashboard you can manage not only your listing in Where To? but across dozens of sites like Foursquare, Yahoo Local, MapQuest and more. Furthermore you’re able to respond to user reviews, add photos, a description and special offers so your listing stands out.

🇬🇧 For the UK, order a Yell Connect listing.
🇩🇪 For Germany, order a Heise RegioListing.

Alternatively, you can also add your entry to Google Maps since Where To? uses Google Maps data to retrieve its results. You’ll want to “claim” your listing which involves an address verification via post card. Changes at Google take a while. Please allow some weeks for the changes to take effect.

My business has wrong or missing information. Can I correct it?

The fastest way to fix your listing is to order a PowerListing with our partner Yext. Using a single dashboard you can manage not only your listing in Where To? but across dozens of sites like Foursquare, Yahoo Local, MapQuest and more. Furthermore you’re able to respond to user reviews, add photos, a description and special offers so your listing stands out.

🇬🇧 For the UK, order a Yell Connect listing.
🇩🇪 For Germany, order a Heise RegioListing.

Alternatively, you can modify existing entries on Google Maps. Find the entry to change, then select “Edit details” (or “Report a problem” if Edit is not available) from the “More” popup. You’ll want to “claim” the listing which involves an address verification via post card. Changes at Google take a while. Please allow some weeks for the changes to take effect.

From within the app, you can suggest edits such as marking a place as closed or as duplicate, reporting wrong categories or suggesting changes for the name, address, phone number, email address, and homepage. You can also add missing fields or simply send us a note of what’s wrong. If you fill your email address we’ll give you feedback about your changes.

Suggest an edit

A business no longer exists or is categorized incorrectly

Sorry for that, sometimes the information we retrieve from our sources is out of date. Our tip: let other users know by suggesting an edit within the app. You can mark a place as closed or as duplicate, report wrong categories or suggest changes for the name, address, phone number, email address, and homepage. You can also add missing fields or simply send us a note of what’s wrong. If you fill your email address we’ll give you feedback about your changes.

Suggest an edit
Business hours are not shown for a location. Can I add them?

You can update the place listing.

How can I highlight my business in Where To?

We recommend to order a PowerListing with our partner Yext. You’ll be able to add full size images, videos, a description text (“More” link expands it) and a special offer tag line so your listing stands out! The special offer tag line can be updated as many times as needed in real time and is also displayed on the map and list view. Furthermore, you will be notified when a Where To? user posts a review of your location and you’re able to post a response, e.g. to thank them for positive reviews or to try to resolve complaints.

Highlighting Where To? listings with PowerListings


Highlighted entries also can specify dinner menus, events, biographies, product and service listings, business hours, accepted payment cards, spoken languages, service areas and social media profiles.

Adding to that you can manage not only your listing in Where To? but across dozens of sites like Foursquare, Yahoo Local, MapQuest and more using a single dashboard. Order your PowerListing now!

🇬🇧 For the UK, order a Yell Connect listing.
🇩🇪 For Germany, order a Heise RegioListing.

A category is missing in Where To. Can I add it?

Yes, you can customize Where To? and add your own categories. To do that, first select one of the major groups (Food & Drink, Shopping and so on). Then scroll to the very bottom and tap “Add New Category”. Type in your search term and tap “Add”. This also works in “Food & Drinks” when grouped by region or on the brands level. So you can easily add your favorite local chain.

Customize Categories

I don’t need a specific category. Can I delete it? How to undelete it?

Yes, you can delete categories from the list simply by swiping horizontally over the entry. Then tap the trash icon to delete. If you deleted the entry by mistake, just shake to undo. To restore all categories of the default set, select “Restore Default Entries” in the Advanced Settings.

Deleting Categories

International

Which parts of the world are covered?

Coverage map of local language search in Where To?Since Where To? is relying on Google to fetch its results, you can easily check the coverage for your place on http://maps.google.com. Where To? uses localized search queries for all supported languages. Currently these are English (American and British), German, French, Italian, Japanese, Spanish, Portuguese, Brazilian Portuguese, Dutch, Turkish and Greek. Mainland China is currently not supported.

My language is not officially supported. Will Where To? work in my country?

In this case, Where To? uses English search terms. While this works quite OK, the result quality might not be optimal. If you’re willing to help us localizing Where To? in your language, we’re glad to hear from you.

I’ve set my system language to English. Can I still have the categories in my local language?

Yes, as long as your local language is one of the supported languages. (Currently these are English (American and British), German, French, Italian, Japanese, Spanish, Portuguese, Dutch, Turkish and Greek.). Open the Where To? settings and choose your language under “Categories”. Choose “System Language” to use the iPhone’s system language (or English if the system language is not supported by Where To?).

Configure the language of categories

Location detection

Why does Where To? ask for “Always” location permission?

In most cases Where To? only needs access to your location while the app is in use. However, for the integration with Pebble smart watches location information needs to be accessed while the app is in the background. Unfortunately, Apple designed the iOS location privacy feature in a way that the location mode (“Always” or “While using”) is fixed and can’t be changed at runtime. This is the reason we ask for “Always” location permission. Nevertheless, in order to save your battery Where To? only accesses location information when it needs to.

Does Where To? work on my iPod touch?

Where To? does work on iPod touch. Where To? relies on a live Internet connection to retrieve its results. Location detection should work too. If not, please check the tip “How can I make sure, WiFi positioning works?”

Where To? doesn’t locate my current position. What to do?

First, make sure, “Location Services” are enabled in your Settings under “Privacy”. Second, make sure to allow Where To? the usage of Location Services. Where To? asks at the first launch to approve it.

You can enable location services specifically on a per-app level. Make sure, location services are enabled for Where To?.

Location Services

If you checked these points and location detection using the “locate-me” button on the bottom left of the map screen still doesn’t work, please check the following depending on your device:

  • iPhone and iPad (with 3G/LTE):
  • Location detection works using GPS, WiFi and cell tower triangulation (ordered by accuracy). GPS generally achieves best results but only works if the phone has a line of sight to enough satellites and thus might not work in indoor locations. In these situations WiFi localization is a good backup. See the tip “How can I make sure WiFi positioning works?“.
  • iPod touch, iPad (WiFi):
  • Location detection relies on WiFi localization. See “How can I make sure WiFi positioning works?“.
See also: “Can I specify at which location Where To? searches by default?” below.
How can I make sure WiFi positioning works?

WiFi positioning is a great way for iPod touch and iPad (WiFi) users to enable precise location detection via “WiFi triangulation”. This method uses WiFi networks around you to locate you. Some WiFi networks are not yet in the database so the location detection fails. Apple uses its own database of WiFi networks. The database is maintained automatically by iPhone and iPad devices with GPS: devices automatically send the information about received WiFi networks along with their current GPS position to Apple. There is no way of manually adding WiFi networks to that database. The best thing you can do to make sure WiFi positioning works is to just use an iPhone with GPS and WiFi enabled. Sometimes WiFi positioning returns wrong location information. A common reason are MiFi and other mobile WiFi hot spots registered with an old location. In our experience, such problems sometimes occur at trade shows or conventions when you don’t have GPS reception. In this case, your best bet is to temporarily disable WiFi on your device or set the location manually.

How can I search in a different city, at a specific address or a specific contact?

Just use the search button on the top right of the map and enter any address. Initiate an address search by tapping on the first entry labeled “Search Address” or tap the “Search” key on the keyboard.

Tip: you can also enter a city name, a zip code or just a street name if the map is already centered at the desired city. Or you can enter the name of a contact and search at the address of a contact.

Search Address

Can I specify at which location Where To? searches by default?

Yes, in Settings > Advanced you can choose whether the current geo-location or the last used position on the map is searched by default.

Default Search Location

Does Where To? support the compass? Anything to keep in mind?

Map: Track compass headingWhere To? supports the compass of the iPhone and iPad. It displays the angle of orientation and when tapping the locate-me button twice, it rotates the map according to the compass heading. Please be aware that the compass might return inaccurate values due to interferences. Check this Apple KB article for details how to fix it. Prior to leaving a bad review because of poor heading information, please compare with the builtin “Maps” application.

Miscellaneous

How can I move or zoom the map?
The map supports a variety of gestures:
  • Zoom in to a part of a map
    Pinch the map with two fingers. Or double-tap the part you want to zoom in on. Double-tap again to zoom in even closer.
  • Zoom out
    Pinch the map. Or tap the map with two fingers. Tap with two fingers again to zoom out further.
  • Pan or scroll to another part of the map
    Drag up, down, left, or right.
  • Rotate the map
    Do a rotation gesture with two fingers. To rotate back to the standard “north is up”, just tap the compass in the upper right corner.
  • Tilt the map
    Swipe up with two fingers. The map is slightly tilted in 3D. To go back to standard 2D mode, swipe down with two fingers.
I prefer the map to be displayed in satellite mode. Can I change this?

Yes. Just tap the map icon again to display a popup where you can switch between Map, Satellite and Hybrid (satellite view including roads and labels) mode. In the settings you can also select the map mode.

Switch Map Mode

What does the “Prevent Auto Lock” setting mean?

iOS by default locks your phone after a certain time of inactivity. While this is useful in most situations, it might not be useful when you’re driving and using Where To? in “Tracking Mode”. The tracking mode is enabled by tapping the locate-me button on the left of the toolbar below the map and makes your map auto-follow your current location.

You can configure Where To? to disable the system’s standard inactivity auto-lock in the Where To? settings:

  • Always: Disables the auto-lock whenever Where To? is running, regardless of whether in tracking mode or not.
  • When in Tracking Mode: the auto-lock is disabled only when in tracking mode (recommended setting).
  • Never: The auto-lock remains active.

Prevent Auto-Lock

The app crashed. What can I do?

Sending Crash ReportSometimes there are bugs in iPhone apps that cannot be reproduced easily in a test environment. This is normally because the bug in some ways is specific to the environment that it occurs in, this may be due to network or hardware configuration or due to data (unexpected search results etc). In cases like this a crash report is essential to determine what the problem is. At next launch, Where To? automatically detects a prior crash and offers to send the crash report to us. Please send it to allow us fix the issue. This is safe because the crash report doesn’t contain any personal information. If you wanna get dedicated feedback on a crash, please contact us directly and we’ll get back to you as soon as possible.

Can I use Where To? in the car? Any tips on that?

Of course you can use Where To? in the car. This is especially useful to get turn-by-turn directions for any place found within Where To?. Some points to keep in mind:

  • When driving, keep your attention on the road at all times
  • Mark often-used search categories as favorite to access them easily
  • Calibrate the compass by moving your device in a figure 8 motion. Metal components in many cars compromise the compass functionality. Do some tests to find the best position in your car.
  • Enable the tracking mode or tracking mode with heading by tapping the locate-me button in the bottom left corner. New results will be automatically loaded while driving.
  • Continuous GPS usage can dramatically decrease battery life. Attach your device to a car mount holder with an integrated charger. Useful iPhone accessories are available from telefon.de (German) or other retailers worldwide.

If you own a recent Audi, BMW, or Mercedes-Benz car with a compatible onboard navigation system you can send places from Where To? right to the car dashboard.

How to get turn-by-turn directions? Which apps are supported?

To show directions to a place you can tap the directions button from

  • the map while a map bubble is shown,
  • the list of results by swiping the result to the left, or
  • the details page of a result.

Show DirectionsWhere To? presents a list of available apps to get directions. The first two entries are “Where To?” itself which displays car, bike or pedestrian directions right within the app, and “Maps” which opens the standard Maps app for directions. If any supported third party navigation app is installed, it will be displayed below. Specifically, the following navigation apps are supported:

Icon-1024
Where To?
(Built-in directions)
Pebble-companion-app-80
Pebble Companion App
Maps_app_3x
Maps
Mercedes
Mercedes-Benz
(COMAND Online required)
Bmw
BMW
(ConnectedDrive required)
512x512bb
Audi MMI connect
512x512bb
Streets 3 for Street View
512x512bb
Google Maps
512x512bb
HERE Maps
512x512bb
BlindSquare
512x512bb
Google Earth
512x512bb
Citymapper
512x512bb
Moovit
512x512bb
Transit App
512x512bb
CoPilot Premium
512x512bb
BVG FahrInfo Berlin
512x512bb
MVG FahrInfo München
512x512bb
FahrInfo Stuttgart
512x512bb
qando
512x512bb
Locomotimes
512x512bb
VZ Navigator
512x512bb
VBB iFahrinfo
512x512bb
Bayern-Fahrplan
512x512bb
Navitime Transit
512x512bb
SBB mobile
512x512bb
Yandex.Navigator
512x512bb
Irish Rail
512x512bb
ZVV-Fahrplan
512x512bb
MetroView
512x512bb
Schweizer Transport
512x512bb
SWA Augsburg
512x512bb
VBN Fahrplaner
512x512bb
FahrInfo Dresden
512x512bb
ÖBB Scotty
512x512bb
öV-LIVE
512x512bb
Rheinbahn
512x512bb
FahrInfo Nürnberg
512x512bb
VRN Companion
512x512bb
RVF FahrPlan+
512x512bb
naldo
512x512bb
AVV.mobil
512x512bb
FahrInfo Konstanz
512x512bb
Mobiliteit.lu
512x512bb
VPECompanion
512x512bb
VGN Fahrplan & Tickets
512x512bb
Verkehr-BS
512x512bb
MV fährt gut
The lower part of the screen consists of suitable apps from the App Store that can be downloaded additionally. To download an app, just tap on the entry and the App Store page will be opened where you can install it. If you prefer one specific app, just tap the star button in the right to select your favorite app. This app will be started right away when long-tapping the directions button.

I want to watch a street view panorama of a location

Using our Streets app that is available separately on the App Store you can do just that. In the “Photos” tab, Street View panoramas and interactive, 360° indoor views are marked with the Streets icon (if Streets is installed). Just tap on it to open the Streets app and browse the interactive panorama. If no Street View thumbnail is shown, a “Show Panorama” link is shown at the bottom of the Photos tab. This allows you to check the location in Streets regardless of the availability of Street View thumbnails.

To go back to Where To?, just tap “Back to Where To?” in the status bar.

Launch Street View from Where To?

How does sending places to the car work? Which cars are supported?

Where To? supports sending places to recent models of Audi, BMW and Mercedes-Benz. For Audi, you need to download and configure the free MMI connect app. Where To? then sends the place information to MMI connect where you can transfer the place information to the car simply by swiping up and dragging the place to car picture.

For BMW and Mercedes-Benz places are sent to the cloud from where they can be downloaded to the car head unit. The first time you send a place you are asked for the BMW/Mercedes-Benz online ID. In most cases this is the vehicle identification number (VIN) or the email address used for the account. Ask your BMW/Mercedes-Benz dealer for details. Where To? displays a short notice if the sending operation was successful or not.

System requirements for BMW/Mercedes-Benz: Your car head unit needs an online connection to communicate with the cloud. There are various ways to accomplish this either by tethering with a phone or by inserting a separate SIM card. Contact your car dealer for details.

I’m an app developer and like to integrate Where To?

Please check the Where To? API page for details.

How can I share a location with my friends?

Where To? Share dialogTap the “Share” button in the Details section of a place listing. A standard share dialog is displayed offering various sharing options:

  • AirDrop:
    Send the place information to a friend with an iPhone using Where To?. When accepting the AirDrop message, Where To? is automatically opened and the place listing displayed.
  • Message:
    Send the place information via SMS text message or iMessage to any contact you choose. The message includes the name and phone number of the place and a maps link. Alternatively, you can use the Where To? iMessage app directly from the Messages app.
  • Mail:
    Send the place information via email. The message includes the name, address, phone number, and homepage of the place, a button to open the location in Where To? and a maps link. The information is also attached as a VCARD to easily add it as a contact.
  • Twitter:
    A tweet dialog is opened including the details of the place. The default tweet (“Heading to”) can be edited in the Sharing settings. Tip: You can send the place information as a direct message as well by starting your tweet with “D” followed by a space, the twitter handle of the recipient and another space. E.g. if you want to send the place as a DM to @ortwingentz, just prefix your tweet with “D ortwingentz “. The recipient has to follow you or have DMs open in order to send direct messages.
  • Facebook:
    A Facebook share dialog is opened where you can optionally type in a comment. You can choose who will see the post using the audience picker in the bottom right.
My question is not listed here

No worries, we’re glad to help! Just shoot us an email.