Where To? turns 10

Happy Birthday
🎉 We’re celebrating the 10 year anniversary of Where To? on the App Store!

The App Store first opened its doors 10 years ago, on July 10, 2008. And Where To? was one of the first 500 apps. I remember the excitement when we were finally able to install apps on our iPhones and didn’t have to get away with Steve Jobs’ “sweet solution” relying on more-or-less crappy web apps.

Or does anyone remember how we had to install and license apps on Symbian or Palm-based phones and PDAs before? There was no central store so we had to download from vendor websites and then go through a painful licensing process, sometimes involving premium SMS for payment. The App Store really was a breakthrough for app distribution on mobile phones. It ignited an explosion of available apps covering almost all aspects of daily life.

The last 10 years have been an amazing journey, so I’d like to invite you to a time travel over the past decade visiting Where To?’s major milestones. By the way, there’s a little gift at the end!

Launch

July 10, 2008

Launch

Where To? 1.0 is launched as one of the first 500 apps on the App Store. The first three months of its existence, the app is sold under the tap tap tap brand.

Pulled from the App Store

October 13, 2008


TapTapTap, the former owner of the app, pulls Where To? from the App Store due to internal conflicts and puts the app on the market for a potential acquirer.

Acquisition

December 16, 2008


FutureTap acquires the Where To? app with all its assets for $70,000. The app is available again in the App Store including a German localization.

The App Store crosses the mark of 10,000 apps.

Going International

April 27, 2009

Going International

The app is now localized in 8 languages: 🇺🇸🇬🇧🇩🇪🇫🇷🇮🇹🇪🇸🇵🇹🇬🇷
Later, we’ll add: 🇧🇷🇯🇵🇳🇱🇹🇷

WWDC 2009

June 8, 2009

Where To? is featured in various sessions at WWDC 2009 & iPhone TechTalk World Tour for its nice, tactile user interface design.

Built-in map

August 8, 2009

Built-in map

In iPhone OS 3, Apple added MapKit allowing developers to add maps to their apps. Where To? 2.0 immediately jumped on board.

Supporting third party apps

December 4, 2009

Supporting third party apps

As one of the first apps, Where To? collaborates with third party apps starting with Navigon for turn-by-turn directions. Over the course of the years, support for more than 60 different apps is added supporting car, pedestrian and public transport navigation. Today, Navigon is no longer available on the App Store.

At this time, the App Store counts more than 100k apps.

New Leather Theme

July 29, 2010

New Leather Theme

Where To? 3.0 is optimized for the iPhone 4 with Retina display and gets a new leather theme throughout the whole app.

“PatentGate”

August 6, 2010

“PatentGate”

We’re surprised to discover a replication of the Where To? home screen in an Apple patent application and are worried about the implications. The story created a huge media frenzy with dozens of publications reporting. Turns out Apple merely illustrated a potential use case of their invention.

Augmented Reality

January 26, 2011

Augmented Reality

Where To? 3D, a fun and pretty advanced augmented reality feature is introduced. The feature is made available as an in-app purchase with a phenomenal conversion rate.

App Store featuring

August 8, 2011


Apple features Where To? as “App Of The Week” and later that year in “iTunes Rewind”.

Ratings & Reviews

November 12, 2011

Ratings & Reviews

Ratings and reviews are added to place listings in Where To? 4.0.

Favorite Places & iCloud Sync

June 21, 2012


Favorite places, dinner menus, iCloud sync and more is added in Where To? 5.0. A black translucent share sheet is added just months before Apple adds a similarly styled system-wide share-sheet in iOS 6.

Directions

December 19, 2012


In addition to the ever-growing list of third party navigation apps, Where To? 6.0 comes with built-in directions for car, bike, and pedestrian navigation.

Where To? Gets a Little Sister

February 21, 2013


Street View” (later renamed to “Streets“) for iPhone and iPad is launched on the App Store.

Send to Car

February 28, 2014

Where To? is the first app (and up til today the only app) to send destination information to car navigation systems. Starting with Audi in Where To? 6.0, Mercedes Benz is added in 6.7, BMW in 7.0 and Porsche just recently.

At the end of 2013, more than 1 million apps are available on the App Store.

Flat UI

September 4, 2014

Flat UI

Every brick in the app was turned in a radical UI redesign: The leather theme was replaced by a modern, flat, and fluid UI design, suitable for iOS 7 and beyond.

Pebble App

September 18, 2014

Pebble App

Where To? for Pebble is released. The companion app helps with last mile navigation leveraging the Pebble’s hardware compass. Meanwhile, Pebble was acquired by FitBit and the smart watches are no longer on the market.

Apple Watch App

April 2, 2015


Just in time for the launch of Apple Watch, Where To? is available in a miniaturized version for the new gadget.
Apple Watch takes the smart watch market by storm and independent players such as Pebble soon begin to struggle.

Spotlight, Siri, 3D Touch

October 27, 2015

iOS 9 is out and Where To? makes use of Siri reminders, Spotlight search, and 3D Touch shortcuts.

iMessage App

September 13, 2016

iOS 10 opens up the Messages app for third parties and launches the iMessage App Store. Where To? adds an iMessage app that reduces friction to insert location cards into conversations.

Location Alarms & Table Reservations

November 8, 2017

Location Alarms & Table Reservations

Table (and hotel) reservation and location alarms are added.

iPhone X

December 14, 2017

The Future

July 7, 2018

The Future

Those first ten years were an amazing ride. And we’ve a ton of great stuff in the pipeline for you. Here’s to the next ten years!

Where To? SaleWhat about the gift, you may ask? We’re celebrating Where To?’s 10 year anniversary with an extraordinary sale: Where To? is available for just 99 cents ($2.99, 3.49€)1. If you’re not on board yet, grab your copy now, gift it to a dear friend, or share it with the world!

  1. On sale for 0.99 USD, 0.99 EUR, or your equivalent local currency, for a limited time.


After our launch of Where To? 10 which includes an iMessage app, I was fascinated how it would perform in the new iMessage App Store. Similar to the Apple Watch App Store, Apple chose to build a new, separate App Store for iMessage apps.

IMessage App Store

The US store differs from other stores in that it has categories (similar to the iOS App Store but with fewer categories) and Top Charts. I didn’t check many other countries but it looks like the US is unique in this regard.

Update Sept 16: Top charts and categories seem to roll out worldwide. At least in Germany and Italy, they’re now available, albeit with fewer categories.

Top Charts are interesting because they offer an insight how the market works and which categories and business models are most successful.

I went through the list of 150 apps in both the Top Free and Top Revenue charts and made an analysis on the type of content and the business models used. Some items were hard to categorize because there are apps that are essentially just sticker packs. Or there are iOS games that have a sticker pack attached. I tried to categorize them according to their actual content.

iMessage App Store Content Types

First, sticker packs drastically outnumber apps and games. The revenue share generated by sticker packs is even higher than the free download share of sticker packs. So clearly, users have no problem whatsoever to open their purse for well-designed pixels.

The relatively small number of games was surprising to me. Apparently, only a small percentage of games benefits from iMessage integration, specifically turn-based games.

iMessage App Store Business Models

The distribution of business models is even more interesting. In contrast to the iOS App Store where freemium titles dominate the top-grossing charts, the overwhelming revenue in the iMessage App Store comes from paid titles. This reminds me of the early days of the App Store where In App Purchase wasn’t even available.

Probably the #1 reason for this is the lack of IAP in no-code sticker packs. These sticker packs consist only of the actual artwork and are easy to create for designers who don’t want to code.

Nevertheless, even the three of four games in the grossing charts are traditionally paid and 9 of the 12 apps.

Another observation I made: the sales and the ranking of iOS apps including an iMessage app seem to be independent in both stores. For instance, at the time of writing these lines, Where To? ranked #73 in the (overall) US iMessage Top Revenue charts but didn’t rank at all in the US iOS App Store, even on the category level.

The Future

We’re only at day one of the iMessage App Store so it’s hard to predict what the future will hold but I expect (and kind of hope, as an app developer) the number of apps and games in the top charts to increase. Stickers are new and fresh and everyone wants to try them but after the initial excitement levels down and after users have already filled one screen with sticker packs, users will probably gravitate towards deeper apps and games that promise longer lasting benefit. Another reason for this is development time. Developers only had three months of time since Apple introduced the first beta of iOS 10 at WWDC16 – actually less because of bugs in early betas. Developing a great app or game takes time so we’ll definitely see more non-sticker titles in the future.

I also believe the ratio of freemium titles will increase vs. paid-upfront titles, even for sticker packs. It’s not hard to see that there will be tools to automatically generate sticker pack apps with only a few free stickers and the rest of them locked behind an IAP wall. As soon as designers have the (easy) choice, they’ll make use of it.

Overall, it’s fascinating to follow the launch of this new economy with its own new laws of physics and I’m really curious to watch this fourth baby (after the iOS, Mac and Apple Watch App Stores) grow over time. For us, it’s an exciting business opportunity and I’m glad we’re part of it since day 0!


9% Apple Watch users

9% of all current Where To? users also have an Apple Watch and ran Where To? for Apple Watch at least once. That’s what our backend statistics show. We’re surprised by this high number just 3 months after the Apple Watch launch!

Where To For Apple Watch

If we put this in relation to the 350 million iPhones sold since 20141 that would result in an astonishing 31 million Apple Watches sold!

Of course I know this comparison is flawed in a number of ways 2 so the share of Apple Watch owners amongst Where To? users is certainly much larger than in the overall market. Nevertheless, the number is fascinating and encouraging!

If you have an Apple Watch and haven’t yet tried out Where To?, I encourage you to do so, too. And we’ll be closer to 10% soon! 😉

  1. Apple doesn’t reveal sales numbers for individual iPhone generations. So we’re forced to estimate: The first Apple Watch-compatible iPhone, the iPhone 5, was introduced in 09/2012. Since Apple also sells older models in any given timeframe, this timeframe is a conservative estimate of all Apple Watch-compatible iPhones in the market today. ↩︎

  2. First, Where To? for Apple Watch is featured on the Apple Watch App Store. Second, I assume users buying apps are generally more likely to buy relatively expensive gadgets like Apple Watch. ↩︎


Our FileMaker database where we import rankings and featured entries for each day and country

News from our little tool to monitor the App Store for featured entries: Thanks to Dominik Wagner from TheCodingMonkeys, the script to scrape App Store Featuring entries gained a noticeable speed bump. Using multi threading it now completes in 16 seconds, down from 36 seconds!

The script detects the following featured entries and prints them in one line per country:

  • TOP STAGE: App or Game of the Week, aka winning the lottery jackpot
  • Home page: mentioned somewhere on the root level homepage, including the Top 10 rankings
  • New and Noteworthy page: This is more or less identical to the home page. Depending on the country, the extra page may contain some more apps.
  • What’s Hot page
  • Any other page linked the same way (with selection box on the homepage)
  • Category page: mentioned somewhere on the category page, including the Top 10 rankings
  • Category “New”
  • Category “What’s Hot”

How to call the script

To start the script you just need the iTunes ID of the app, the category and “iPhone” or “iPad” depending on which store you want to check:

./iTunesFeatured.pl 314785156 Navigation iPhone
09.08.2011  AE  App Store: Home page, Staff Favourites  Navigation: Home p…
09.08.2011  AR  App Store: Home page, Staff Favourites  Navigation: Home p…
09.08.2011  AT  App Store: TOP STAGE, Home page  Navigation: Home page

The output is structured as a tab-delimited text with columns for date, country, root level mentions and category mentions. This makes it easy to import the output into a spreadsheet, database or anything else.

Download iTunes FeaturedCheck on GitHub.

Update 11.07.2012: Fixed an issue with sub pages, decode HTML entities
Update 07.11.2012: Fixed an issue after a recent iTunes change


I recently had a chat with John Casasanta of tap tap tap and – among other things – we discussed how things were going with Where To?, the app we acquired from them 2.5 years ago. He invited me to write a guest post on the tap tap tap Blog about how the acquisition worked for us and how the app evolved since then. Instead of writing a lengthy text, we created this info graphic showing our great ride so far. Of course we don’t want to deprive you, dear FutureBlog reader, from watching it:

Where To? Info Graphic
View in full size

A big thank you to all our users! With your support you helped to continuously improve Where To? over all these years! Here’s to another 3 awesome years!

To celebrate the first three years on the App Store, Where To? is on sale for 99¢ (66% off its regular price) until Sunday! Make sure to grab a copy today!


One year has passed since I acquired Where To? from tap tap tap. Time to ask myself: was it all worth it? But first of of all, some background: Where To? was one of the first ~500 apps when the App Store launched in July 2008. The sales numbers where really impressive in these gold rush days of the App Store. When the app was put on the acquisition market it was removed from sale in the App Store for about two months. Two months in the iPhone app market is an eternity. Time for new competitors (and copy cats) to enter the stage. And time for customers to forget about your app and look for alternatives. So we expected way lower monthly sales. Basically, we had to start from scratch in terms of ranking and reputation.

Also, many apps in the store show a peak behavior with an initial spike and a following irresistible decrease in sales. In some cases apps started a second life at a lower price point (typical for many games, but also for apps like Beejive). We always hoped that Where To? would rather achieve sustained success allowing to develop new functionality on an ongoing basis. Also, this was a key factor in my plan to amortize the investment in 18 months.

It turns out, Where To? is not the kind of rocket-like app that flies through the roof and then crashes on the hard surface of negligible sales. Since the takeover in mid December 2008, it made a total of $325.055,07 in gross sales, that’s $227.538,55 after Apple’s cut:

Where To? Sales 2009

Where To?

  • What is it: find points of interest around you
  • Price: $2.99
  • Gross sales: $325.055,07
  • Net Sales: $227.538,55
  • More Info: at the App Store


Marketing

All paid apps #2 in GermanyAdmittedly, there is a large volatility caused by factors such as new versions, featuring by Apple and advertising. Speaking of advertising, we experimented with all kinds of different media and types. While in the first half of the year we had decent success with cost-per-click campaigns such as Google Adwords, in the recent past virtually all sorts of paid advertising were totally ineffective (with Admob and Facebook offering the worst value in terms of ad dollars spent per sale). The root of the problem is that at a sale price of $2.99 ($2.10 after Apple’s cut) and typical click-to-sale conversion rates of 5-10% the maximum affordable CPC is at around 10-15¢. For apps priced lower than $2.99 or promotional offers the maximum CPC is even less. At this level, however, the available inventory is nearly non-existant. This is the reason we drastically reduced our ad spending since September. Overall we spent roughly $50k in ads so far which is far lower than initially planned.

I feel the most effective marketing are continued improvement, word of mouth and of course positive reviews both in the App Store (yes, you’re welcome to take this as friendly reminder to review Where To? and all your favorite apps you use everyday 😉 – Thanks!) and in the press (e.g. TUAW or iPhoneFootprint). After releasing new versions, Where To? achieved rankings in the top 50 of all paid apps in the US, #2 in Germany and it climbed up to the top position in the Navigation category in the US, Germany and other countries. Clearly, this strategy wasn’t too bad.

Going International

Where To? Non-US SalesAnother interesting subject is our internationalization strategy. In contrast to other app genres local search is highly dependent on a good adoption of the local language. So localization has a completely different importance in our case. Throughout the year we added localizations for all major iPhone markets. Including our recent Japanese localization, Where To? is now localized into 9 different languages and contains local categories and brands. This contributed to a noticeable increase in non-US sales: Before the acquisition the US accounted for 90% of the sales, in December ’09 the non-US share increased to almost 50%.


A Worthwile Investment?

So was it all worth it? – Yes, absolutely. While the bottom line of our sales was lower than expected, the profit turned out better than planned due to the lower than budgeted ad spending. So there’s a good chance my $70k investment will pay off sooner than expected. In terms of the make-or-buy decision, I think I made the right decision. Although meanwhile, the acquired code only contributes to a small percentage of the whole code, the (unchanged) basic look-and-feel and the market reputation of the app are critical success factors. Also, my point of time-to-market being a key factor now holds true more than ever. With more than 100,000 apps in the store, every day a new potential competitor enters the market and it’s important to be first.

What would I do differently today? – Well, I’ve learned the hard way that the transfer of an app into a different iTunes vendor account is practically not possible. Should I acquire an app again, I’d avoid the disaster and do the account switch right away.

Despite all the trouble we had with Apple last year, we’re absolutely thrilled how the App Store ecosystem grew in the last 18 months and what amazing potential it offered to developers. We’re more than happy with our outcome and take it as an incentive to achieve even more in 2010!

The Future

We always said that new apps are being planned. Unfortunately we didn’t deliver on that promise so far. We sincerely hope to change this the sooner the better. (If you happen to be a talented Cocoa developer anxious to get your hands at some interesting new projects, please get in touch.) Also, we do have a great roadmap for updates of Where To?, so I’m happy to welcome year 2 in the history of FutureTap!


-setNumberOfRows-2Our last Where To? update was the first update to go through Apple’s automated private API usage detector Craig Hockenberry noticed recently. No wonder, this tool found one match we introduced four updates ago and falsely didn’t consider as a problem. The method is named setNumberOfRows: and allows placing two buttons in an alert below each other instead of beside each other.

What was interesting though: Apple didn’t reject the update but just asked to resolve the issue at the next update. To me that’s a new spin to the whole App Store review debate and I must admit that I like the approach. Still, it’s debatable why such a useful functionality to create alert buttons with slightly longer labels is a private API. But leaving that aside I value Apple’s approach to solve those kind of minor issues in a low-key manner that doesn’t lead to silly resubmissions and loosing valuable time.

After all, it’s in Apple’s best interest to avoid burdening the review team the loads of resubmissions by giving the developer the time to fix the issue at the next update.


Today, we finally transferred Where To? to our own iTunes account. From now on, the vendor name is not incorrectly stated as “Sophiestication Software” anymore. After more than 6 months of waiting for Apple (and after numerous discussions with various Apple folks) to resolve the issue of transferring an iPhone App in the App Store, we finally resorted to publishing Where To as a new app under our account and removing it from sale of Sophia’s account. This procedure unfortunately causes the purchaser history to be lost since Apple does not provide any buyer details to us.

Why not wait until the next version?
Good question. Obviously it would make perfect sense to wait with the transfer until the upcoming Where To 2.0 with exciting new functionality is out. Unfortunately, this was not an option because our contract with Sophia to use her iTunes vendor account expires by end of this month. Sophia was not willing to negotiate the expiration date. So we are in a position of either killing Where To completely or doing this. Clearly, this isn’t the way I prefer to do things because it’s against my understanding of respecting customers, but I simply had no choice in this situation, unfortunately.

What does this mean for me as a (potential) new customer?
New customers who purchase Where To from now on will automatically be eligible for a free upgrade to the upcoming Where To 2.0. Think of it as a grace period for a free upgrade that begins now.

What does this mean for me as an existing customer?
First, the existing version of Where To in the FutureTap account is exactly the same as the version in the “Sophiestication Software” account.
Second, we are working to offer a price-reduced upgrade path to version 2.0 for current Where To owners who purchased it from the seller tap tap tap or Sophiestication Software.
While we know this is surprising and nasty for you, we had to take this unevitable step at some time although we delayed it as much as possible. So depending on your purchase date, you received a whole lot of updates for free. Only the next major version will be a paid upgrade. Please subscribe to this blog and/or follow us on Twitter to stay informed.

You mentioned Where To 2.0. Will it be cool?
Absolutely! We integrated a ton of new features in Where To 2.0. Most requested, the map will be built-in leveraging iPhone OS 3.0. Switching apps is no longer necessary. Then, the results automatically update while moving. Overall we think it’ll be an amazing update that you’ll absolutely love! Follow us on Twitter to watch some sneak peeks from our labs soon and to be the 1st to know when it’s available!


iTunes Ranking.pngMany iPhone developers are monitoring their app’s ranking and reviews. There are some tools to automatically retrieve the ranking (MajicRank) and the reviews (Erica Sadun’s perl script) for all country-specific App Stores using web scraping.

What is missing so far is a solution to retrieve information about feature entries on the App Store start page such as “New and noteworthy”, “What’s hot” and “Staff favorites”. Mentions on the start page have a considerable influence on sales. To avoid monitoring the different country-specific stores manually in iTunes, I wrote a Perl script that can be scheduled to run daily. The script is launched with the app’s iTunes ID (the numeric ID at the end of the iTunes URL you can copy in iTunes using right click on your app title) as a parameter and puts out the current date, country and the type of the mention:

./iTunesFeatured.pl 314785156 Navigation
09.08.2011  AE  App Store: Home page, Staff Favourites  Navigation: Home p…
09.08.2011  AR  App Store: Home page, Staff Favourites  Navigation: Home p…
09.08.2011  AT  App Store: TOP STAGE, Home page  Navigation: Home page

The script takes a while to complete because it needs to fetch 8 9 pages per country. The output is in tab-delimited format to facilitate post processing of the data. In our case, we’re importing the data into a FileMaker database that allows an easy graphic representation (colors to indicate trends) and the creation of all kinds of reports.

So, let’s get to the meat: The script is available on http://github.com/futuretap/iTunesFeaturedCheck.

Do you find this useful? I’d love to know your feedback in the comments or via Twitter!

Update 23.11.2009: Modified to work with iTunes 9 App Store
Update 30.12.2009: Modified Japanese match term for New and Noteworthy
Update 29.07.2010: Implemented check for category level featuring, posted on GitHub
Update 01.09.2010: Added iPad support (thanks to @the_appmaker), adopted script to a small iTunes server change
Update 02.12.2010: Adopted script to a small iTunes server change (thanks to @triplef)
Update 15.04.2011: Adopted script to an iTunes server change; now fetches compressed data to save bandwidth; added Games subcategories
Update 09.08.2011: Now also fetches arbitrary featuring categories on the App Store homepage, including App Of The Week
Update 09.07.2012: Revised version with multi threading

carved in stoneIt’s been a few weeks since my last post, and I wanted to let you know that in that time, “Where To?” has been evolving into becoming more of a FutureTap title. A couple days ago, we released the 1.6 update. This new update adds “Shake for Surprise” and on-the-fly translation among some minor improvements. These were done with the help of Sophia, who I think has done a really incredible job with this update. Details of why the original creator of the app is still working on it, after it had been sold to FutureTap, are here.

However, the update isn’t the only thing that is new. We’ve also been encountering something strange in the App Store, which should serve as a warning to anyone else needing to transfer an App from one developer account in iTunes to another. Apparently, the idea that ownership of an app, including it’s list of customers (to receive free updates) can change, never occurred to the creators of iTunes or the App Store. It seems that transferring ownership of an App is extremely difficult, if not impossible, to do in the App Store. As a result, Where To is still listed as being sold by tap tap tap Sophiestication Software (see update below).

This situation has created a ton of headaches for us. On one hand, it can cause confusion for potential buyers, who may search for the App under the FutureTap brand. For the developer, it means that the creation of new Where To releases always requires special steps for Sophia to take, such as signing with her certificate. Sophia has been extremely accommodating in helping us for whatever we ask, but the inconvenience and hassle seems so unnecessary. Our change request with the Apple iTunes team is now exactly 2 months old. We’ve been told that it will be resolved soon. (Still) keeping my fingers crossed!

Update on May, 20: The situation is pretty much unchanged. Only the seller name is indicated as “Sophiestication Software” for some time now. Sophia finally managed to change the name to her company name after the split of tap tap tap.

Update on June, 23: We resorted to pull the app from the old account and publish it as a new one. See “Transferring an iPhone app: last episode” for details.

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